H Connect https://www.hconnect.lk/ Wed, 07 Jan 2026 10:06:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 H Connect HR Team Recognized as Runners-Up Under the Medium Category at the Inaugural Great HR Awards https://www.hconnect.lk/news/h-connect-hr-team-recognized-as-runners-up-under-the-medium-category-at-the-inaugural-great-hr-awards/ Mon, 15 Dec 2025 17:54:05 +0000 https://www.hconnect.lk/?p=29948 H Connect Private Limited a subsidiary of Hirdaramani Group is pleased to announce that its HR team has been recognized as Runners-Up under the Medium Category at the inaugural Great HR Awards, organized by CIPM Sri Lanka in collaboration with Mercer.

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H Connect Private Limited, a subsidiary of Hirdaramani Group, is pleased to announce that its HR team has been recognized as Runners-Up under the Medium Category at the inaugural Great HR Awards, organized by CIPM Sri Lanka in collaboration with Mercer. Poised as the “Oscars of HR Professionals,” this platform celebrates organizations that demonstrate excellence, innovation, and strong people practices.

At the awards, H Connect secured the Runners-Up position in the Medium Category, competing against participants from 17 sectors, highlighting the company’s impactful HR initiatives and commitment to excellence and continuous progression.

Providing HR services across multiple industries, H Connect emphasizes a modern and inclusive HR philosophy, valuing individuals for their potential rather than expecting them to fit predefined norms. The company focuses on identifying individuals with the right attitude, right skills, and right knowledge, and nurturing them within an empowering environment where they can thrive, learn, and grow.

At H Connect, HR is positioned as a driver of human potential. Every initiative is designed to support individuals in developing their capabilities, succeeding in their roles, and feeling valued, whether they continue their journey with the company or become part of its proud alumni community.

This recognition underscores H Connect’s commitment to strengthening a people-first culture while continuing to uplift HR practices across the diverse sectors it serves.

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H Connect (Pvt) Ltd, recognised as one of the 40 Best workplaces in Sri Lanka by Great Place to Work® https://www.hconnect.lk/news/h-connect-pvt-ltd-recognized-as-one-of-the-40-best-workplaces-in-sri-lanka-by-great-place-to-work/ Wed, 27 Jan 2021 22:06:13 +0000 https://www.hconnectgbs.com/?p=9819 H Connect is delighted to announce that it has been certified as one of the 40 Best workplaces in Sri Lanka according to a recent survey conducted by Great Place to Work®

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H Connect is delighted to announce that it has been certified as one of the 40 Best workplaces in Sri Lanka according to a recent survey conducted by Great Place to Work®

“Great Place to Work” is the initiator in studying and recognising the best workplaces around the world for over 3 decades in over 60 countries. The assessment of Sri Lankan entities is based on the global model and methodology which has been researched and tested amongst a multitude of companies on a global scale. What is unique is that it applies to global geographical boundaries, industries and multiple size entities. It measures factors such as trust, fairness and respect which is the binding factor in these great organisations. Customer centricity, Teamwork, Integrity, Innovation and Quality are the core values of H Connect that drives employees to go above and beyond in unprecedented times. These values have been instilled in all employees, having been disseminated via team building exercises, training programs and a strong belief in leading by example. The continuous delivery of these values in daily business functions is quintessential to make it a great place to work.

Due to a solid business continuity plan in place, it was a mere plug and play when the government imposed an island wide lockdown due to Covid-19. H Connect was able to provide its clientele with an undisrupted service during the lockdown which magnifies its emphasis on customer centricity. Innovation has led the company to take on more challenging tasks which also drove the performance and improvements on service level agreements. The feedback received via the “Voice of the Customer” survey substantiated ample evidence on the level of focus on customer centricity.

Given the challenges encountered during the year amidst unprecedented times, H Connect echoes its commitment towards employee wellbeing. All employees were remunerated with no interruption to their unstinted service. With a culture focused on trust and performance, employees are dedicated, loyal and motivated to go the extra mile for the Company. These attributes are the force that would spearhead H Connect to even greater heights in the years to come.

In addition to being one of Sri Lanka’s 40 best places to work H Connect was also honoured as one of the 10 best Small and Medium IT/ITES workplaces in 2020 by Great Place to Work®

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H Connect receives ISO/IEC 27001:2013 https://www.hconnect.lk/news/h-connect-receives-iso-iec-270012013/ Tue, 27 Oct 2020 21:56:00 +0000 https://www.hconnectgbs.com/?p=9804 H Connect Private Limited, a leading provider of global Business Process Management (BPM) services, completed the ISO/IEC 27001:2013 re-certification

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H Connect Private Limited, a leading provider of global Business Process Management (BPM) services, completed the ISO/IEC 27001:2013 re-certification, reflecting its compliance with ISO/IEC 27000 family of standards that ensures security of information assets such as financial information, intellectual property, employee details or information entrusted to a company by third parties.

The certificate was handed over to key H Connect senior management staff by officials from Bureau Veritas Certification Holdings SAS – UK.

“As a leading Business Process Management company, we believe that investing in resources to achieve ISO/IEC is important to our business practices. We are ensuring that H Connect is a world-class organisation that can match the highest international standards across all our operations, so that we continue making a mark in the international arena,” said Akshay Hirdaramani, Director, H Connect.

H Connect (Pvt.) Ltd. is a Business Process Management (BPM) company operating out of Sri Lanka and is a fully owned subsidiary of Hirdaramani Group. Established in 2012 as a shared service arm for the Hirdaramani Group, H-Connect has grown beyond its mandate to deliver the full continuum of business process management services, across all aspects of the Hirdaramani Groups business including Apparel, Leisure, Power, Retail, and Information Technology.

Today, it is acknowledged as a rapidly growing business process management Outsourcing entity operating out of Sri Lanka and is reputed for its wide client base spanning many countries.

H Connect is renowned for its expertise in multiple accounting systems & process management consultancy backed by a qualified resource pool. H Connect now employs 215 employees and is ISO 27001 certified.

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A culture built on trust: H Connect secures Great Place to Work® certification https://www.hconnect.lk/news/a-culture-built-on-trust-h-connect-secures-great-place-to-work-certification/ Thu, 27 Feb 2020 21:55:41 +0000 https://www.hconnectgbs.com/?p=9798 Sri Lanka’s leading Business Process Management (BPM) and Shared Services experts, H Connect, was certified as a great workplace today by independent analysts at Great Place to Work® in Sri Lanka (GPWSL).

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Sri Lanka’s leading Business Process Management (BPM) and Shared Services experts, H Connect, was certified as a great workplace today by independent analysts at Great Place to Work® in Sri Lanka (GPWSL). The certification was awarded to the company based on a series of evaluations and anonymous employee surveys conducted by GPWSL.

“We applaud H Connect for seeking employees’ feedback and the opportunity to certify itself,” said Kshanika Ratnayaka, CEO of Great Place to Work® in Sri Lanka. “These ratings measure its capacity to earn its own employees’ trust and create a great workplace. These are critical metrics for anyone considering working for – or doing business with H Connect. This certification therefore provides a reliable indicator of the overall quality of the organisation’s high performance, and strong commitment to its employees.”

Notably, this year’s certification marks the very first instance that H Connect has engaged with the Great Place to Work® evaluation process. According to H Connect CEO, the company’s certification is no coincidence.

“From the outset, we were always deeply conscious of the fact that the success of any enterprise in the service sector hinges on its people. So, we’ve worked hard to create a corporate culture which is designed around the needs of our people and geared to encourage consistent training and skills development.

“The resounding positive responses which we received on the Trust Index Survey and enthusiastic endorsements by our employees of H Connect as a Great Place to Work® is a tremendous validation of the values we have collectively built into this organisation. We remain firmly committed to its further enhancement as we progress in our journey to become a world-renowned organisation,” Dilush Perera, CEO, H Connect stated.

Over the recent past, H Connect further augmented its employee training and development strategy with the introduction of E-Learning modules aimed at ensuring that every employee is provided with the knowledge necessary to consistently excel as individuals in their respective areas of expertise.

Employees are also given a strong voice within the organisation, with open exchanges taking place at regular intervals between the company’s leadership and operational teams – another factor which contributed towards H Connect’s excellent scores on its Culture Audit.

About H Connect: H Connect (Pvt) Ltd. is a Business Process Management (BPM) and Shared Services company operating from Sri Lanka and is a fully owned subsidiary of Hirdaramani Group. Established in 2012 as a shared service arm for the Hirdaramani Group, H Connect has grown beyond its mandate to deliver the full continuum of business process management services, across all aspects of the Hirdaramani Groups’ businesses including Apparel, Leisure, Power, Retail, and Information Technology. Today, it is acknowledged as a rapidly growing business process management outsourcing and global service centre with a wide client base spanning many countries.

About Great Place to Work®: Great Place to Work® is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, including Best Workplaces lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognise outstanding workplace cultures.

Photo caption: (From left) Kshanika Ratnayake, CEO Great Place to Work presents H Connect’s GPTW certificate to Ayesha Ediriwickrema, Senior Manager Human Resources and Administration and Fazla Faris, Junior Executive, Human Resources

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H Connect Wins Gold at first-ever Sri Lanka Corporate Health and Productivity Awards https://www.hconnect.lk/news/h-connect-wins-gold-at-first-ever-sri-lanka-corporate-health-and-productivity-awards/ Sat, 02 Mar 2019 21:51:24 +0000 https://www.hconnectgbs.com/?p=9786 H Connect Private Limited, a leading provider of global Business Process Management (BPM) services, won a Gold award at the inaugural edition of the Sri Lanka Corporate Health and Productivity Awards ceremony held on 13th February 2019 at BMICH.

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H Connect Private Limited, a leading provider of global Business Process Management (BPM) services, won a Gold award at the inaugural edition of the Sri Lanka Corporate Health and Productivity Awards ceremony held on 13th February 2019 at BMICH. The company was given this recognition as an outstanding enterprise that has successfully carried out efforts focusing on employee health from a management perspective. H Connect was bestowed the award under the Medium category, based on the number of employees. The first-ever Sri Lanka Corporate Health and Productivity Awards 2019 was organised by the Chamber of Young Lankan Entrepreneurs (COYLE) in collaboration with the Japan External Trade Organisation (JETRO).

The selection process to pick the winning companies was based on five criteria, namely, the positioning of health and productivity management within management philosophy and policies, organised frameworks established for tackling health and productivity management issues, specific systems established for ensuring health-conscious management as well as measures introduced for implementing them, measures established for assessing and improving health and productivity management, and adherence to laws, regulations and risk management. The Sri Lanka Corporate Health and Productivity Awards aim to raise public recognition of enterprises engaging in health and productivity management programmes.

H Connect (Pvt.) Ltd. is a Business Process Management (BPM) company operating in Sri Lanka and is a fully owned subsidiary of Hirdaramani Group. Established in 2012 as a shared service arm for the Hirdaramani Group, H Connect has grown beyond its mandate to deliver the full continuum of business process management services, across all aspects of the Hirdaramani Groups business including Apparel, Leisure, Power, Retail, and Information Technology. Today, it is acknowledged as a rapidly growing business process management outsourcing entity and is reputed for its wide client base spanning many countries.

Photo Caption: (L to R): Mr. Nishan Wasalathatri – Past Chairman, Chamber of Young Lankan Entrepreneurs, Mr. Kei Kawano – Director, Standards and Regulations Division, Intellectual Property and Innovation Department, JETRO Japan, Dilush Perera – Chief Executive Officer, H Connect PVT Ltd and Director Finance Hirdaramani Group, Ayesha Ediriwickrema – Manager, Human Resources, Learning & Development & Administration

Reference:

http://bizenglish.adaderana.lk/h-connect-wins-gold-at-first-ever-sri-lanka-corporate-health-and-productivity-awards/

http://www.dailymirror.lk/press-releases/H-Connect-Wins-Gold-at-first-ever-Sri-Lanka-Corporate-Health-and-Productivity-Awards/335-163297

 

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H Connect gains recognition at Regional Shared Services SSON Awards 2017 https://www.hconnect.lk/news/h-connect-gains-recognition-at-regional-shared-services-sson-awards-2017/ Sat, 02 Dec 2017 21:48:35 +0000 https://www.hconnectgbs.com/?p=9780 H Connect was the proud recipient of the Bronze Award at the Shared Service and Outsourcing Network (SSON) Regional Excellence Awards 2017, which recognises and rewards annual achievements of the highest level for shared services operations around the globe.

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H Connect was the proud recipient of the Bronze Award at the Shared Service and Outsourcing Network (SSON) Regional Excellence Awards 2017, which recognises and rewards annual achievements of the highest level for shared services operations around the globe.

Moreover, the Asian Shared Services and Outsourcing Week held in Singapore in November 2017 provides organisations with opportunities to benchmark against peers in the region in order to stay agile and competitive in an increasingly automated and digital environment. The award was accepted by the CEO of H Connect in the presence of an august gathering of global business leaders from over 40 countries.

Commenting on the win, H Connect CEO Dilush Perera said: “Our continued success at the SSON awards showcases our unwavering commitment to our people, customers and quality. I am thankful to the team at H Connect for their continued passion and commitment in creating and nurturing a culture recognised at a global forum.”

The SSON Regional Excellence Awards honour, recognise and promote shared services that demonstrate leading practices. These awards form the industry’s benchmark in terms of best practice and process excellence, and provide an opportunity for shared services professionals to gain recognition for their achievements and their initiative.

H Connect has been going from strength to strength in recent months, counting over 220 employees this year with the migration of the commercial, imports and procurement divisions of Hirdaramani to its portfolio.

Starting as a Shared Services Centre, H Connect has evolved to provide its services to clients in Australia, the US, Europe and APAC and has become a fast-growing Offshore Back Office service provider specialising in finance and accounting services, HR outsourcing, PMO consulting and data management. With expertise and certifications in multiple accounting platforms like Xero, QuickBooks and MYOB, H Connect caters to small to medium enterprises whilst servicing large companies through complex ERP-based transactions processing on systems such as Microsoft Dynamics.

The company recently relocated to a purpose-built facility in Colombo to accommodate its continued expansion and provision of finance and accounting services to a growing local and regional client base.

H Connect Ltd. is a Business Process Management (BPM) company operating out of Sri Lanka and is an exclusively-owned subsidiary of Hirdaramani.

Reference

http://www.ft.lk/it-telecom-tech/H-Connect-gains-recognition-at-Regional-Shared-Services-SSON-Awards-2017/50-645665

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H Connect wins Silver for ‘Best Shared Services Team in Asia’ Singapore awards https://www.hconnect.lk/news/h-connect-wins-silver-for-best-shared-services-team-in-asia-singapore-awards/ Fri, 03 Feb 2017 21:43:46 +0000 https://www.hconnectgbs.com/?p=9771 H Connect (Pvt) Ltd, the shared services arm of Hirdaramani, won the Silver award for the Best Shared Services Team in Asia at the 19th Shared Services Excellence Awards held recently in Singapore.

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H Connect (Pvt) Ltd, the shared services arm of Hirdaramani, won the Silver award for the Best Shared Services Team in Asia at the 19th Shared Services Excellence Awards held recently in Singapore.

The event was part of the Shared Services and Outsourcing Week – Asia, organised by the Shared Services and Outsourcing Network (SSON), the largest professional networking organisation for the global shared services industry. H Connect won the Bronze award for the same category in 2015, effectively creating history by being the first Shared Services Centre in Sri Lanka to win two years consecutively, the company said in a media release. Dilush Perera – CEO, H Connect accepted the SSON award at the ceremony held at the Marina Bay Sands Hotel, Singapore.

“To win Silver amongst a highly competitive list of nominees is a reflection of H Connect’s commitment to best practices, whilst also underscoring the fact that we have improved on last year’s Bronze award performance. As a Business Process Management company with a focus on financial and accounting solutions, we deliver high quality solutions to clients. I believe that our customer-centric culture is one of the core values that have brought us these accolades,” Mr. Perera said.

The release said H Connect has been going from strength to strength in recent months, counting over 200 employees this year with the migration of commercial, imports and procurement divisions of Hirdaramani to its portfolio. Starting as a Shared Services Centre, H Connect has evolved to provide its services to clients in Australia, USA and UK and has become a fast growing Offshore Back Office service provider specialising in Finance and Accounting services.

The company recently relocated to a purpose built facility in Colombo to accommodate its continued expansion and provision of finance and accounting services to a growing local and regional client base.

Reference:
http://www.sundaytimes.lk/170212/business-times/h-connect-wins-silver-for-best-shared-services-team-in-asia-singapore-awards-227835.html

http://www.dailynews.lk/2017/02/07/business/106882/h-connect-wins-silver-%E2%80%98best-shared-services-team-asia%E2%80%99

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H Connect awarded global industry excellence award for its unique shared services delivery https://www.hconnect.lk/news/h-connect-awarded-global-industry-excellence-award-for-its-unique-shared-services-delivery/ Tue, 16 Feb 2016 21:40:00 +0000 https://www.hconnectgbs.com/?p=9762 H Connect Pvt Ltd, a leading provider of Global Business Process management (BPM) services, was awarded the Bronze prize at the 2015 Shared Services Excellence Award for ‘Best Team’ by the Shared Services and Outsourcing Network (SSON), presented at the 18th Annual Asian Shared Services and Outsourcing Week in Singapore.

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H Connect Pvt Ltd, a leading provider of Global Business Process management (BPM) services, was awarded the Bronze prize at the 2015 Shared Services Excellence Award for ‘Best Team’ by the Shared Services and Outsourcing Network (SSON), presented at the 18th Annual Asian Shared Services and Outsourcing Week in Singapore.

A media release from the local company said H Connect was recognised for its ‘outstanding shared services’ delivery for the Hirdaramani Group. Dilush Perera, CEO of H Connect, accepted the award on behalf of the company, before an audience of global business leaders from 40 different countries including Australia, Bangladesh, China, Denmark, France, Hong Kong, India, Kuwait, Malaysia, Philippines, Saudi Arabia, Singapore, Thailand, UK and the US.

Commenting on the award, Mr. Perera said, “We competed against some well-known brands from around the world such as DHL Express, Flextronics, McDonalds and SMRT Singapore. To have won from amongst this distinguished industry giants is a great demonstration of the hard work and dedication of the H Connect Team to become a world-class shared services solutions provider”.

Reference:

http://www.sundaytimes.lk/160214/business-times/h-connect-awarded-global-industry-excellence-award-for-its-unique-shared-services-delivery-182571.html

http://www.dailynews.lk/2016/02/10/business/h-connect-wins-shared-services-award

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Celebrating 3 years of Growth https://www.hconnect.lk/news/celebrating-3-years-of-growth/ Thu, 07 Jan 2016 15:54:09 +0000 https://www.hconnectgbs.com/?p=8091 Hirdaramani’s H - Connect recently celebrated its 3rd year of operations as a rapidly growing Finance and Accounting Outsourcing company based in Sri Lanka.

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H-Connect recently commemorated their third anniversary as a flourishing Finance and Accounting Outsourcing company, and were honoured for their exceptional performance in the year 2015, at a celebration held at OZO Colombo.

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Incorporating the back office https://www.hconnect.lk/news/incorporating-the-back-office/ Thu, 02 Jul 2015 21:33:00 +0000 https://www.hconnectgbs.com/?p=9751 In the outsourcing industry, the term “your mess for less” refers to the lower cost of contracting out support services. Firms are finding the term is as useful to describe the impact of outsourcing centralized back office units

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In the outsourcing industry, the term “your mess for less” refers to the lower cost of contracting out support services. Firms are finding the term is as useful to describe the impact of outsourcing centralised back office units – also referred to as shared services operations – which are spun off to boost the efficiency of the individual units and the Group of which they are a part. Shared services units are usually set up by diversified and dispersed corporations to manage day-to-day finance, procurement, logistics, HR and so on from the headquarters (HQ).

Besides managing shared services, corporate headquarters perform more important ‘parenting’ roles like strategic planning, enforcing corporate governance and administrative roles like filing taxes and raising capital.

The largest Sri Lankan businesses – the giant apparel companies and diversified firms like JKH – have begun to set up shared services units. However, worldwide, shared services spanning businesses are being progressively unplugged from the corporate HQ. So for firms here to combine their splintered finance, procurement and HR divisions into one will suit the business’s needs for clarity and lower cost. However, to create a HQ-based unit to do this makes little sense because that would burden the group management.

Corporations are dealing with this by parceling out shared services to where it can be done best. Often they are offshored to cheaper locations like Sri Lanka. Large firms here are adapting this strategy, setting up shared services subsidiaries to handle both Group and outside work.

H Connect is apparel manufacturer Hirdaramani Group’s shared services operations, which has centralised most of the finance work. What started as a pilot project in October 2012, consolidating accounts payable seven months later, now manages over 90% of the Group’s Apparel sector’s finance transaction volumes. The shared services operation will eventually be the back office for the entire group.

Hirdaramani is synonymous with apparel, but has diversified over the past few decades. Hotels Hilton Union Residencies and Vivanta by Taj , luxury wristwatch retailer Chatham, jeans brand LiCC and stock brokerage First Guardian are all group-owned ventures outside apparel. Because the back offices of the subsidiaries functioned independently, the group had become a vast machine with non-value-added activities and a lack of uniformity.

As expansion continued, shrinking costs and inefficiencies became paramount. However, instead of running shared services alongside more important headquarter functions, Hirdaramani Group leapfrogged by spinning off shared services and incorporating H Connect. H Connect is group owned but already offers accounts outsourcing solutions to third parties too, because it’s an independent firm that provides services for a fee to even its parent.

Hirdaramani established the shared services unit to improve customer service and control environments, increase management information accuracy, make transactions transparent and achieve process excellence. The group wanted to do all this without adding to costs. It also felt an independent shared services unit may help strike a better balance between group objectives and business unit requirements.

“We need to focus on value addition,” says Dilush Perera, the Chief Executive of H Connect. “Though we expect finance units to follow the same processes, some businesses don’t do this. But bringing it under one compliance head drives that behaviour.”

H Connect reconciled more than 100 bank accounts through automated bank reconciliation, and today a team of four handles these. The company has so far automated only the accounts payable, but expects to automate collection too. A first necessity was a document management system (DMS). Because purchasing one was costly – the company found it costs over $200,000 – H Connect worked with Hirdaramani’s IT company, H One, to develop a system that could be integrated with the group’s enterprise resource planning (ERP) system. This cost only a quarter of what it would’ve paid for a third-party DMS.

“You need to bring technology along with shared services,” says Perera. Because the technology partnership is crucial, the two firms are located in the same building. H One is also a Hirdaramani subsidiary and partners brands like Microsoft, Adobe and Kaspersky to provide infrastructure and business solutions, and also offers IT consulting.

The pilot project was launched in the group’s biggest sector, apparel, after H Connect standardised finance processes, transferring accounts payable, receivable and bank reconciliation. The transition involved finance, stores, administration, human resources, merchandising and export departments.

When a company’s operations are distributed, it is difficult to see things as a whole. But a document management system provides visibility into any aspect of the firm. “For example, when we want to know the number of suppliers in our database, this system provides it in one go,” says Perera. “If we want to know how many 100% poly-cotton yards we buy per month, we can find out because we bring all that information to one location.”

The system also allowed the group to standardise its payment terms. The group discovered that different factories had been buying from the same suppliers on different terms. centralising this function enabled the group to find the best rate given and negotiate it for all the companies.

In a case study published by Sri Lanka’s IT and BPO industry umbrella association SLASSCOM, H Connect identified customer satisfaction as one of the system’s biggest impacts

Since the DMS records all invoicing and payment, factory users can log in to it to track an owed payment. There’s no longer a need for telephone or email follow-up. In a case study published by Sri Lanka’s IT and BPO industry umbrella association SLASSCOM, H Connect identified customer satisfaction as one of the system’s biggest impacts. For internal customers, the DMS introduced greater transparency and payment tracking compared to the previous system handled by individual factory based finance teams. For external customers, the shared services unit provided an efficient follow-up mechanism and quicker turnaround.

Hirdaramani first toyed with the idea of a finance and accounting shared services unit in 2000. However, according to the SLASSCOM case study, the group’s directors decided to decentralise a year later when it became clear that the plan wouldn’t succeed, as it was just a “lift and shift” solution rather than true centralisation.

Starting small in 2012, H Connect has now grown to more than 100 people. The company aims to grow to 200 to 300 heads soon and to over 2,000 people in a few years, according to Perera. Dealing with people’s insecurities about change has been a challenge in introducing and scaling the system. Some finance heads at factories were reluctant to release experienced finance personnel to support the project. So H Connect recruited a project team and explained the benefits of the project to the dispersed finance teams. “Rather than forcing them to change, we had to show them its benefit. At first, teams weren’t convinced, but they eventually asked us to take over their burdensome tasks to manage.”

H Connect is now expanding to cover human resources services such as payroll. It will then move into project management and consultancy. It currently has a small consultancy team, which it plans to grow.

H Connect says its success will be correlated to its ability to convince stakeholders of the benefits of outsourced shared services. As a result, it actively focuses on reducing interest and transaction costs. For instance, bank accounts can be merged, leading to reduced transaction costs. A document management system generates reports, highlighting areas that require attention and pending tasks. It highlights weaknesses in processes too.

At the end of the first year, customer satisfaction was at 76%, with that percentage of respondents saying that, given the chance, they wouldn’t want to take back the now outsourced shared services. “That was just the first year result,” says Perera. “I’m sure we’ll improve as we go on.”

Hirdaramani’s began as a retail store on Chatham Street, specialising in one-day suit delivery for passengers and sailors on ships docking in Colombo harbour. The shop eventually expanded into garment manufacturing in the seventies. Though the group expanded overseas after some factories here were destroyed in the 1983 riots, it never stopped investing in Sri Lanka. Today it has over 20 factories islandwide, with the two most recent being in the former war-torn Northern Province in Pudukuduririppu and Vavuniya. H Connect services all of these units.

In the short term, H Connect will move to a new location in Colombo, which will eventually accommodate 200 to 300 people. But the company has conducted a location study on the talent pool and accessibility with an aim to relocate in the long term. It is considering a location in the western, southern or central province.

“I don’t think the biggest talent pool is in Colombo,” says Perera. “Our garment factories were initially set up close to Colombo, but as we grew we had to either bring the talent to Colombo or set up factories outside Colombo. We went with the second option. Even for the BPO industry, there’s a lot of talent coming from outside the city.”

H Connect has also begun to outsource its services. It now has two clients – a US auditing firm for which H Connect does tax and accounting work and an entertainment industry client for which H Connect provides research and analysis services. The company thinks that this side of the business will grow rapidly.

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